CX VERSION 1.37

June 28, 2022

This release of CONCENTRIXCX includes enhancements and bug fixes to improve our user’s experience.


CX VERSION 1.36

May 4, 2022

This release of CONCENTRIXCX includes enhancements and bug fixes to improve our user's experience while downloading or exporting data from the platform.


CX VERSION 1.35

March 28, 2022

This release of CONCENTRIXCX includes Text Analytics Dashboards, enhancements to the Closed Loop UI and bug fixes to improve our user’s experience.


CX VERSION 1.34

February 3, 2022

This release of CONCENTRIXCX includes dashboard enhancements and bug fixes to improve our users experience with weighting and filters.


CX VERSION 1.33

December 21, 2021

This release of CONCENTRIXCX includes enhancements that make our dashboards more flexible and offer the ability to add your own logo to CX. It also included bug fixes that improve the experience of our users.


CX VERSION 1.32

November 2, 2021

This release of CONCENTRIXCX includes several new features and enhancements.


CX VERSION 1.31

September 14, 2021

This release of CONCENTRIXCX includes bug fixes to improve the experience of our users.


CX VERSION 1.30

August 10, 2021

This release of CONCENTRIXCX includes enhancements to the Individual Survey Details report and bug fixes to improve the experience of our users.


CX VERSION 1.29

June 16, 2021

This release of CONCENTRIXCX includes several client requested enhancements and bug fixes that will improve the overall user experience.


CX VERSION 1.28

April 29, 2021

This release of CONCENTRIXCX includes configurable features, several client requested enhancements and bug fixes that will improve the overall user experience.


CX VERSION 1.27

March 17, 2021

This minor release adds some additional layers of security to the CONCENTRIX CX platform as well as a few bugs fixes to further improve the user experience.


CX VERSION 1.26

February 18, 2021

A new, configurable feature has been added to the CONCENTRIXCX NOTIFICATION CENTER that can help accelerate the completion of Closed-Loop alerts. When an alert record is reassigned, the new alert owner will be notified immediately by email. Implementing this feature can increase user engagement and speed of service which ultimately improves the experience for your customers.


CX VERSION 1.25

December 10, 2020

Downloading media files is now configurable for audio and video. Users can download clips securely from the CONCENTRIX CX MEDIA CENTER. Implementing this feature enables convenience for users to safely listen to the voice of their customers.


CX VERSION 1.24

December 3, 2020

A new Audio Icon to enhance our MEDIA CENTER that encourages users to interact with audio content. We also patched a few bugs


CX VERSION 1.23

October 21, 2020

Hover functionality has been added to enhance the user experience. Quick Date buttons display the time frame that has been or will be applied if selected. Also, a handful of bugfixes


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