The following system-wide enhancements have been made to ConcentrixCX to enhance the user experience. These require configuration and coordination with your CX Implementation and Deployment team.
Dashboard Enhancements – Quarterly Time Period Option – Two pre-configured dashboard templates within ConcentrixCX can now be configured to display quarterly time periods – the “Loyalty & Effort” template and “Client Issues Experienced” template.
The following system-wide enhancements have been made to ConcentrixCX to enhance the user experience. These do not require any configuration.
Coaching History – Date Filtering – The Coaching History view now uses the “date coached” as the date filter for all aspects of this view. Quick-date buttons will filter based on date coached, and the filter drawer will allow for custom date filters to be applied as well, if users need to review coaching sessions from time periods outside of the standard quick-date button options.
Dashboard Builder – Additional chart types have been added to the Build Custom Widget option in the widget toolbox.
The following bugs have been resolved. These do not require any configuration.