Text Analytics Dashboards
We have officially released 2 new views to our CONCENTRIXCX Text Analytics module. These new dashboards provide the ability for users to extract actionable insights captured through large volumes of unstructured data using interpretive visualizations.
Provided through an annual and/or monthly dashboard view, users can quickly bypass timely analysis utilizing these Text Analytics views to:
For more information regarding Text Analytics capabilities, please refer to our Fact Sheet
Closed Loop Actions:
Configurable Details Button:
FIXED: A few bugs have been fixed on the Key Metrics Trend Widget.
FIXED Team Performance widget on the Management Dashboard is now refreshing data as expected– prior to this bug fix there were sporadic instances where this widget was not refreshing in real time when switching between months.
FIXED: The chart view of the Crosstab metrics has been configured to accommodate negative values including sentiment.