The Voice of the Customer platform that helps turn customer experiences from “so-so” to spectacular. Concentrix is the only CX company that takes one of the industry’s most advanced customer feedback platforms and combines it with experience management services tailored to you. Let us help you learn from customers and employees, predict behavior and power actions that generate unwavering loyalty and financial growth.
Engage customers for feedback at any point in their journey, no matter how they choose to communicate with you.
See your customers’ experiences across any touchpoints or journey, in a single place.
Onboard tools harness employees’ experience-based ideas for transforming CX.
Coaching tools and a rewards center inspire your frontline to think and act “customer first.”
Case management tools re-engage customers when they need you the most.
Text analytics explores unstructured data, uncovering what matters most to your customers.